PENZION NA FAŘE

Dubenec č.p. 1
544 55 Dubenec

tel.: 604 274 008,
        603 257 405

email: info@penzionnafare.cz

 

Cancellation conditions

Those cancellation conditions are valid for The Guest House Na Faře, Dubenec 1, 544 55, Czech Republic.

Introduction:

  1. Cancellation conditions are related to the cancellation of the reservation of the accommodation service made between the customer and the lodging provider (=hotel runner).
  2. Cancellation fee will be counted from the total price of the order.
  3. Cancellation fee represents the compensation for damage caused to the lodging provider.
  4. The lodging provider stipulates right to issue an advance invoice payable at the latest 7 days before realization of the stay. Prepayment involves 50% from the total sum of the ordered stay, if the lodging provider and the customer do not agree otherwise.
  5. In case of stay cancellation, for that the prepayment has been made and according to the cancellation conditions is the extent of the prepayment higher than the cancellation fee, the lodging provider is obliged to pay back the sum higher than the cancellation fee.
  6. In the case of early finishing or interruption of the stay without fault of the lodging provider there is no obligation for the lodging provider to pay back the payed price or an aliquot to the customer.

Cancellation conditions related to the cancelling of reservation due to the guest´s fault:

  1. The lodging provider is obliged not to charge for the cancellation fees in case of reservation cancelling till 21 days before the announced arrival.
  2. During reservation cancelling 20 - 14 days before arrival will be charged as the cancelling fee 25% of the total price of the visit.
  3. During reservation cancelling 13 - 7 days before arrival will be charged as the cancelling fee 35% of the total price of the visit.
  4. During reservation cancelling 6 - 2 days before arrival will be charged as the cancelling fee 50% of the total price of the visit.
  5. During reservation cancelling1 day before arrival or on the day of arrival will be charged as the cancelling fee 100% of the total price of the visit.

In case of the reasons due to irreversible issues (death in the family, hospitalization of the customer or his family member, serious illness, natural disaster) the cancelling fee will be not charged. The aforesaid issues are to be submitted to the lodging provider throughout written evidence at least 3 days up their origin. 

In case of cancellation due to other serious reasons is possible to change the term by mutual agreement.

 

These cancellation conditions are valid either for the single guests or group reservations.

In case of no prepayment, from that the cancellation fees could be subtracted, the lodging provider has right to send an invoice in the height of the cancelling fees.

Cancellation conditions according to the lodging provider:

  1. The lodging provider has right to make a claim of cancellation towards to the customer. If the cancellation is due to the lodging provider in the time longer than 5 days before the arranged beginning of the stay, the customer has not right for substitution of the caused damage or incidental additionally incurred expenses related to the alternative accommodation for those persons.
  2. As a circumstance excluding responsibility of the lodging provider for caused damage related to the customer is hold the fact that the cancellation is due to the lodging provider towards to the customer in the time longer than 6 days (including) before the arranged beginning of the stay.
  3. If it is not possible to proceed in accordance with the paragraph No. 1 due to the legal reasons or due to the reasons expressly agreed between the lodging provider and the customer then there is valid responsibility of the lodging provider for the incidental caused damage at the most up the sum 2.000,-CZK or the sum in the height of 1/20 really caused damage–there will be used the sum higher for the rightful side. Loss of profits will be not refunded in any case. 

Final provisions:

  1. These conditions are valid in accordance with § 273 law No. 513/1991 CLEA, Commercial Code from the 1-st of October 2013.
  2. Law relations between the customer and the lodging provider are in accordance with provision of these cancellation conditions, of divergent agreements involved in the contract between the lodging provider and the customer and provisions of the Commercial Code.
  3. Cancellation conditions are only related to written confirmed orders (email, letter and fax).
  4. Cancelling of the order due to the customer and lodging provider is possible to make only in written form (email, letter and fax).
  5. These commercial conditions are valid further after termination of accommodation contract between the lodging provider and the customer.